Privacy Policy

Protecting your personal data and assets is our top priority. We are fully committed to keeping them secure.

Bitlakex Höhen collects and retains data essential to your trading activities. How we collect and store this information is detailed in the Privacy Policy below.

Our policy is shaped by the following principles:

• To ensure complete transparency about how we collect and store your personal data:

Our goal is to ensure you understand how we collect and process data so you can make informed decisions. We maintain clear guidelines and processes for handling data on this website. Our policy explains the specific methods we use, giving you clear, concrete information on how your data is used. You are in the driver's seat.

We will promptly share information whenever we determine you should be informed. Transparency is essential to us.

Our knowledgeable team is always available to answer any questions about any aspect of our processes, including our obligations under the laws of {country}. You can contact us at: info@bitlakex-hohen.com

• We do not permit any use of personal data other than as set out in our Privacy Policy.

We may process personal data for the following purposes: to ensure the proper functioning of {site_name} services and to connect trader members with third-party trading platforms. We may also process data to maintain and enhance website functions and services; protect our rights; and comply with regulatory or other legal obligations. Finally, where necessary, we use this data to perform administrative and other business functions related to the Services provided to you, the client.

To deliver services tailored to your preferences and needs, {site_name} processes personal data.

• To properly and effectively utilize essential tools designed to better protect your personal data and uphold your rights in this regard:

At any time, you may contact us to access all of your personal data. We can also update or delete it as needed. In addition, we can fulfil requests to transfer that data to you or to an authorised third party. We provide these services to help you better exercise your rights to privacy and control.

• Safeguard your personal data:

Our security systems meet the highest standards, with bank-grade safeguards. While no system can be guaranteed 100%, we are committed to continuously enhancing our defenses and strengthening the measures we have in place.

We maintain a detailed, comprehensive privacy policy and the highest-level security systems.

1. The Scope?

This policy outlines our procedures for the collection, processing, and sharing of all personal data relating to natural persons that we handle.

Our policy applies to all natural persons who are identifiable or already identified. This specifically includes any natural person who could be identified, or has already been identified, in relation to data entrusted to us or data we can access and/or combine.

As defined in the Privacy Policy, data processing specifically refers to the storage, management, and organization of that personal data.

We do not collect or attempt to collect any information about individuals under 18. We also do not permit individuals under 18 to use our platform for any purpose. If we discover a user or any information related to an individual under 18, that information will be deleted immediately.

2. Which personal data do we retain?

When you register with us, we collect the personal data necessary to enable your use of our services. Where required, we may also request additional personal data to verify account ownership, for example. To maintain and enhance the quality of our services, we gather and analyse data about your use of our platform and third-party partner services.

3. You are under no obligation to provide the company with your personal data.

Although you are not required to share your data with us, choosing not to do so may limit the services we can provide to you. It may also restrict your ability to access and use our platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal information:

We do not collect information that directly identifies you. We do collect details such as your specific account activity, IP addresses, and the date and time of access. For maintenance, security, and support services, we retain system crash reports, browser details, and the type of device used to access your account. We also record your account’s language preference.

Regarding personal data, we only collect and retain the information you consent to share with us when you connect, via our services, to a third-party trading platform.

The personal data you may have provided to third-party platforms can include: full name, address, telephone number, and email address.

5. Why does the company need my personal data, and is it lawful for them to collect it?

The company collects, stores, and processes your personal data solely for the purposes specified in this Policy. All such uses and processing comply with applicable laws in {country}.

The company will only collect, process, or transmit your data in compliance with applicable laws in {country}. The legal bases for this are as follows:

• You have consented to the company storing and processing your personal data. When you submit your information to the company, you authorize us to transfer it to the appropriate third-party trading platform. You have given your consent for the processing of your personal data for one or more purposes.
• To improve its services, establish or defend legal claims, and pursue legitimate interests, among other purposes, the company may need to store and process your personal data.
• Data processing is required to comply with legal obligations.

If you would like more information about the data processing the company is required to perform, please contact us by email.

Below you will find a list of the specific purposes for which we may process your personal data, along with the applicable legal bases.

6. Disclosure of Personal Data to Third Parties

To store and process IP addresses, conduct user surveys and analyses, and provide other related services, the company may share anonymised personal data with third-party service providers.

At your request, we will share certain personal data you provide with third-party services. In such cases, your data will be handled in accordance with that company's privacy policies. This may include multiple digital trading platforms.

To enhance our services for clients and improve overall quality, the company may share personal information with its affiliates and partner companies.

Where required by law, or to safeguard the company’s rights and assets and those of its third-party partners, we may disclose data to competent legal or regulatory authorities.

In the event of a significant business transaction, such as the sale of the company, seeking investment, or obtaining a loan, relevant data may be shared in a lawful and appropriate manner. This also applies in cases of mergers, restructurings, consolidations, or bankruptcy, in accordance with applicable law.

7. Cookies and Third-Party Providers

For site analytics and in collaboration with advertising partners, this site may, from time to time, use cookies and similar technologies, in accordance with applicable law and established industry standards.

Cookies—small data files stored on your device when you visit a website—are used to collect information about your browsing behaviour, preferences, and more. Their purpose is to personalise and enhance your experience across our sites and services. They allow us to remember your settings and preferences, and to tailor our services and communications accordingly. These cookies also support site analytics and the compilation of statistics to inform strategic planning and improvements.

In general, this site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain stored in your browser even after your session ends and stay until they expire or you delete them. These cookies help the site recognise returning visitors and streamline your experience on the site.

Types of cookies:

Cookies may be used as necessary, in accordance with their intended purpose:

Cookies have been blocked or removed

To delete or block cookies, you will need to do so via your browser settings. Please follow the links below for step-by-step instructions on managing cookie preferences in the most popular web browsers available today.

• firefox
• Microsoft Edge
• Google Chrome
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Blocking cookies will prevent some site functions and features from working as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to carry out the operations described elsewhere in this policy. It may be kept longer to comply with applicable laws, regulations, and company policies.

Your personal data will be shared, at your request and discretion, with third-party trading platforms for a period of 12 months. Upon expiration of that 12-month period, and with your consent, the data will be shared for a further 12 months.

Our operations include the regular review of all personal data to determine whether it is still required or not.

9. Transfers of personal data to third countries or international organizations

When necessary to deliver our services and/or for security reasons, personal data may be transferred to third countries (i.e., countries other than your own) and to international organizations, using comprehensive security protocols. We implement data security measures at the highest feasible level to protect your data and ensure you retain access to legal remedies and rights in all cases.

Within the EEA (European Economic Area), all residents are protected by data privacy laws and safeguards.

• All data transfers take place under EU legal jurisdiction and competence, in accordance with the standard data protection safeguards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”)
• All data transfers between public entities or authorities are carried out in compliance with Article 46(2). This constitutes a legally binding and enforceable agreement.
• The European Commission’s Standard Contractual Clauses, issued under Article 46(2)(c) of the GDPR, establish the conditions for data transfers and are applied accordingly. The Clauses are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For more information on the specific security measures the company applies to protect your personal data during transfers to third countries, please email your request to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is safeguarded using state-of-the-art technical and organisational measures, following industry best-practice standards. These measures are a robust way to prevent destruction caused by unlawful or accidental events, as well as the loss or alteration of that data.

While we apply the highest standards of care and best-practice procedures for data protection, as required by law, it is not possible to guarantee in all circumstances that your personal data will remain error-free. Accordingly, we cannot be held liable in the event that personal data is disclosed or incurs loss or damage of an incidental, intangible, or consequential nature. This includes, without limitation, circumstances beyond our control, such as disclosures arising from transmission errors, unauthorized third-party access, or any other similar cause of this nature.

In response to legally binding requests from regulators or legal authorities, we may be obliged to share your personal data with those authorities. Once shared under legal compulsion, we cannot control how those authorities handle, store, or protect your data.

Any information sent over the internet, including personal data, carries a risk of interception and is not 100% secure. The Company cannot guarantee the security of any data transmitted online.

11. Hyperlinks to third-party websites

This site may contain links to third‑party applications and websites. Please note that these parties are not affiliated with, nor controlled by, our company, and our privacy policy does not apply to them. They maintain their own policies and practices for collecting and processing personal data, and we are not responsible for their actions. Use at your own discretion.

Always review the privacy policy of any company or service when visiting their website before providing any personal data. Ensure that their data collection, use, and processing policies align with your preferences and priorities. Share any data directly with the service provider.

12. Policy Amendments

We reserve the right to update or amend our policy at any time. We will notify you of any changes via the website and other appropriate channels. The updated version of the privacy policy will be posted on the website and will take effect immediately upon publication, unless stated otherwise.

13. Your data protection rights

You retain full control and the final say over how any and all personal data is used, including the right to verify its accuracy, correct errors, and choose to delete or restrict both the scope and nature of any processing carried out by us.

On this page, residents of the EEA will find information relevant to them:

Your personal data is protected in accordance with the rights described herein. By sending an email to the address below, you may immediately exercise those rights.

Accessing Your Rights

If the personal data you have provided to us is accurate, you may access it at any time. Any of your personal data we process is accessible to us and therefore verifiable.

You may request your personal data at any time for verification, and it will be provided to you in electronic form. If you request additional copies of the data we process, beyond the one already supplied, a reasonable fee may apply.

Rights granted by law and under our privacy policy must not infringe the rights of others. The company reserves the right to refuse or limit access to personal data where such access would infringe on the rights and freedoms of others.

Right to Rectify Errors

Any inaccuracies in your personal data, whether due to omission or incorrect information, may be corrected by you or by the Company to ensure it can be processed properly.

Erasure Rights

You have the right to request deletion of your personal data in the following circumstances. 1) If your personal data has been processed without your consent or outside applicable legal parameters. 2) If you request its removal and the Company has no legal obligation to retain that data. 3) If you object to any further processing by us, even if lawful and based on our legitimate interests or those of a third-party provider. 4) If we are required by law to erase your data from our systems.

The right to erasure may be overridden by legal obligations arising under EU law or the law of any Member State. Likewise, where data is required for the establishment, exercise, or defence of legal claims.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal data when you believe it contains inaccuracies.

If you request that the use of your personal data be restricted, it will be deleted except under the following conditions: 1) where applicable law in the European Union or any Member State prevents deletion. 2) With your consent, if needed to establish, exercise, or defend legal claims. 3) To protect the rights of another natural person.

Data Portability Right

You have the right to access and review any personal data you have provided, where you have consented to its collection and where its processing is carried out by automated systems.

You have the right to request the transfer of any or all personal data to another company or organisation, where technically feasible. This does not affect your right to have your data deleted. This right does not apply if its exercise would infringe the rights or freedoms of another natural person.

Right to object to data processing

Notwithstanding the Company’s legitimate interests, or those of a third-party service provider, you have the right to object to processing and request that it cease. This does not apply where there are compelling legal grounds to continue processing, including the establishment, exercise, or defence of legal claims. In such cases, we may continue processing your personal data.

You may, at any time, object to the processing of your personal data for any direct marketing purposes.

Right to Withdraw or Refuse Consent

Wherever possible, you may withdraw your consent to our processing of your personal data at any time with immediate effect. This does not apply retroactively to processing carried out before you withdrew consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been violated in connection with the processing of your personal data, each European Union Member State has designated regulatory and supervisory authorities for this purpose. You may lodge a complaint with these authorities at your discretion.

Section 13 outlines the circumstances in which your personal data rights may be limited under the laws of the European Union or its Member States.

Once we receive your request concerning your personal data and its processing, we will grant you access to the information you requested, as set out in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you of the new deadline within one month of receiving your request.

Requested information will be provided to you electronically at no charge, unless prohibited by law or the provisions of Section 13. We reserve the right to charge a reasonable fee or refuse requests that are unfounded, excessive, or repetitive.

We reserve the right to request additional proof of identity whenever there is any reasonable doubt about the individual requesting personal data, to ensure data protection and security.